Refund and Returns Policy
1. Introduction
At Genax AI (“Genax,” “we,” “our,” or “the Platform”), we provide advanced AI-powered solutions including screen recording, AI dubbing, voice generation, video editing, subtitles, avatars, and related enterprise tools.
This Billing, Subscription & Refund Policy explains how payments, renewals, cancellations, refunds, disputes, and fraud-related matters are handled. By purchasing or subscribing to any Genax.ai service, you agree to this policy.
2. Pricing & Payment Authorization
When you subscribe to a paid plan, you agree to :
- Provide accurate and complete billing information
- Authorize Genax AI and its payment processors to charge your selected payment method
- Ensure your payment method remains valid and up to date
If a payment fails, we may :
- Retry the charge
- Suspend access to premium features
- Downgrade or restrict your account
Access to paid services may be paused until payment is successfully processed.
3. Subscription Terms & Auto-Renewal
Genax AI operates on a recurring subscription model (monthly, annual, or enterprise contract-based).
- Subscriptions automatically renew at the end of each billing cycle
- Charges are processed at the beginning of each renewal period
- Pricing remains subject to the plan selected at the time of renewal
To prevent automatic renewal, you must cancel your subscription before the next billing date via :
- Your Genax account dashboard
- Or by contacting: support@genax.ai
If canceled, your access will remain active until the end of the current billing period. No partial refunds will be issued for unused time.
4. Refund Policy
Due to the computational resources, AI processing costs, and digital nature of our services, Genax AI follows a strict no-refund policy, except under limited circumstances.
We provide :
- Free trials
- Demo access
- Sample credits
This allows users to evaluate the platform before upgrading.
Refunds may only be considered if :
- A duplicate charge occurred
- A verified technical failure prevented service access
- A billing error was caused directly by our system
All refund requests must be submitted within 48 hours (2 days) of the transaction date. Requests submitted after 48 hours will not be reviewed. All approved refunds are granted solely at Genax AI’s discretion.
5. Payment Disputes & Chargebacks
If you believe you were charged incorrectly, you must first contact:
Include :
- Transaction ID
- Date of charge
- Payment method used
- Description of the issue
Initiating a chargeback or payment dispute without contacting us first may result in :
- Immediate account suspension
- Permanent termination
- Revocation of AI-generated assets
- Restriction from future purchases
We reserve the right to formally contest unwarranted chargebacks using this published policy as evidence.
6. Fraud Prevention & Abuse Monitoring
Genax AI employs automated fraud detection systems and payment risk monitoring tools.
The following activities are strictly prohibited :
- Payment fraud
- Use of stolen cards
- Subscription abuse
- Description of the issue
- Exploiting free credits
- AI usage for illegal or prohibited purposes
Accounts involved in suspicious or fraudulent activity may be :
- Suspended immediately
- Permanently banned
- Reported to financial institutions or authorities
We maintain zero tolerance for abuse of our infrastructure.
7. Enterprise Contracts
Enterprise clients operating under custom agreements may have separate billing, invoicing, and refund terms as outlined in their signed contract. In case of conflict, the enterprise agreement will prevail over this public policy.
8. Policy Changes
Genax AI reserves the right to update this Billing & Refund Policy at any time. Changes become effective immediately upon publication on our website. Continued use of the Platform indicates acceptance of the revised policy.
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